Family Surveys

Surveys

We collect family feedback from two surveys. These surveys offer us opportunities to measure overall family satisfaction and engagement within our program.

Parent Gauge

Parent Gauge is a family engagement assessment tool designed specifically for Head Start and Early Head Start programs. The tool measures the parent experience and the impact of our programs. Most families agree or strongly agree that CAP Tulsa supported them to manage their child’s emotions this year. Learning to manage emotions is an important skill set to learn in early childhood!

Family Satisfaction Survey

Our family satisfaction survey seeks to understand a family’s likelihood of recommending our program to other friends and families, as well as how well we meet their needs, treat them with respect, and their connectedness to our program. Within each of these questions, we are able to compare our results to other similar organizations across the US.

Commitment to Excellence

We also heard families’ thoughts on opportunities for improvement across the agency:

• We heard the need for added aftercare at some schools, and have made slight changes to our model to allow some additional flexibility in the coming year. As staffing and slot capacity allows, we hope to better meet the demand for aftercare at all schools.
• Reviewing processes and procedures as it pertains to paperwork and program transitions was highlighted as an opportunity for improvement. As an agency committed to continuous improvement, we are always reviewing and seeking efficiencies to further streamline our processes to better support families and staff.
• Finally, we received suggestions for helping to familiarize families with staff at schools beyond teaching teams. We are considering options for displaying names, titles, and mini-bios for family-facing positions, similar to what families are used to seeing outside the classroom, for staff who work at the front of the building or in spaces throughout the schools.