Family Surveys
Feedback from families provides us with valuable information about how well we are meeting their needs.
Surveys
We collect family feedback through annual surveys. These surveys offer us opportunities to measure overall family satisfaction and engagement within our program.
Family Satisfaction
Our family satisfaction surveys seek to understand a family’s likelihood of recommending our program to other friends and families, as well as how well we meet their needs, treat them with respect, and their connectedness to our program. Our surveys measure the parent experience and the impact of our programs. Most families agree or strongly agree that CAP Tulsa supported them in managing their child’s emotions this year. Learning to manage emotions is an important skill set to learn in early childhood!
Our goal is to identify what is working well and determine opportunities for improvement from the perspective of families. We appreciate all families who participate in these surveys and provide us with meaningful feedback.
Commitment to Excellence
We also heard families’ thoughts on opportunities for improvement across the agency:
- Families reflect overwhelmingly positive experiences with CAP Tulsa. However, a few survey responses raise specific concerns or suggestions for improvement, particularly around: aftercare, health policies, transportation, family engagement, support for special needs, an app for families, volunteer opportunities, and cultural inclusivity.
- As part of the agency's commitment to continuous improvement, we regularly review policies and procedures to ensure efficiency and the optimal family experience, and feedback from families is a vital component in the ongoing process. In addition, individual teams are given family feedback to inform their goals and service delivery for the upcoming year.
Survey Comments & Feedback
My experience with the CAP Tulsa program has been amazing. The teacher is great, and thanks to the teacher, my son can do many things that he couldn't do before. He is learning how to eat by himself and how to write his name. He is talking more than before, and his behavior has improved since he started. I'm very grateful to CAP Tulsa for all the help.ECDC Reed Family
My child has become more independent, and having the support of the school has been a great help. It gives us peace of mind knowing they are taking care of teaching him while we focus on our work.Frost Family
My child has learned quite a bit. We had concerns about her speech, but just a couple of months after she started the program, she started talking so much. I really appreciated that the school has aftercare because it has helped me go back to work.Frost Family