Feedback from families provides us with valuable information about how well we are meeting their needs.
We collect family feedback from two surveys. These surveys offer us opportunities to measure overall family satisfaction and engagement within our program.
Parent Gauge is a family engagement assessment tool designed specifically for Head Start and Early Head Start programs. The tool measures the parent experience and the impact of our programs. Most families agree or strongly agree that CAP Tulsa supported them to manage their child’s emotions this year. Learning to manage emotions is an important skill set to learn in early childhood!
Family Satisfaction Survey
Our family satisfaction survey seeks to understand a family’s likelihood of recommending our program to other friends and families, as well as how well we meet their needs, treat them with respect, and their connectedness to our program. Within each of these questions, we are able to compare our results to other similar organizations across the US.
The Net Promoter Score (NPS) is a globally recognized indicator of customer satisfaction. Results range from –100 to 100. In fall 2022, our NPS was 82 compared to 67 for other human services organizations.
In addition to our NPS, families shared their feedback on other key questions.
Commitment to Excellence
We also heard families’ thoughts on opportunities for improvement across the agency:
- Families have a strong desire for more in-person family engagement opportunities, as well as ways for families to connect outside of school. Schools are planning more in-person engagement opportunities. In addition, the CAP Tulsa Family Engagement team is working with the schools to offer in-person and virtual family engagement activities like First Five Years, Books Over Break, and Storytime Tuesdays for the new school year to support your child’s whole development.
- We are reviewing our processes to address requests for more clear and consistent communication as well as better communication between agency departments.
- Ensuring our processes for collecting paperwork are cohesive and consistent across our schools and ensuring policies are consistently applied across schools.