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Who We Are

Core Values

  • Accountability

    Acting with CAP Tulsa’s mission in mind and holding ourselves accountable for intended results

    • Manage all resources entrusted to us with good stewardship.
    • Use our time wisely and in support of CAP’s mission.
    • Follow through: do what we say we will do.
    • Take full responsibility for our decisions and actions.

  • Data-Driven Decision-Making

    Using data to make thoughtful and well-informed decisions

    • Set goals that are realistic and ambitious.
    • Rely on internal and external data for validation and opportunities for improvement.
    • Measure the success of our work thoughtfully and use as an input for decision-making.
    • Communicate how data supports a decision.

  • Diversity & Inclusion

    Cultivating an inclusive, respectful and productive work environment

    • Recognize, understand and utilize the contributions of all individuals.
    • Celebrate the diversity of thought, background and culture that make us stronger.
    • Promote zero tolerance for inappropriate and disrespectful behavior.
    • Ensure that our business policies and practices reflect and advance our inclusive culture.

  • Empowerment

    Exercising the freedom and obligation to challenge each other respectfully

    • Encourage and welcome the open expression of ideas and opinions.
    • Speak the truth as we see it in an appropriate and helpful manner.
    • Acknowledge the opinions of others without becoming defensive.
    • Bring disagreements into the open and use them productively to enhance the quality of decisions.

  • Excellence

    Achieving the highest measure of quality in all that we do

    • Demonstrate a commitment to excellence in carrying out our organizational mission.
    • Provide high-quality service consistently to co-workers and clients.
    • Set the bar high and embrace continuous improvement to achieve high-quality results.
    • Understand the critical link between personal performance and organizational excellence.

  • Growth

    Helping all people reach their full potential

    • Take advantage of developmental and growth opportunities, and encourage others to do so.
    • Invest time in developing ourselves and others.
    • Commit to long-term development, not just short-term results.
    • Balance professional growth with agency needs.

  • Honesty, Integrity and Transparency

    Doing what’s right and aboveboard

    • Share information to the broadest possible extent, while respecting boundaries and confidentiality.
    • Be open with others and do not act from hidden agendas.
    • Act in a consistent manner: “Walk the talk.”
    • Admit mistakes and be receptive to corrective feedback.

  • Innovation

    Pursuing continuous improvement and encouraging experimentation to achieve desired outcomes

    • Identify gaps in what we do and advance new ideas and alternatives.
    • Question the status quo: ask “Why?” and “Why not?” and “What if?”
    • Embrace the unknown: be open to new information, consider wild notions, defer judgment.
    • Be willing to experiment and learn from successes and failures.

  • Positive Intent

    Assuming the best and giving others the benefit of the doubt

    • Act from the belief that we all want to make things better, and that we care enough to do the right thing.
    • Deal directly and respectfully with others.
    • Clarify intent for best results.
    • Don’t take things personally; assume that the actions of others come from a mission-driven and solution-oriented approach.

  • Respect

    Treating all people with dignity and respect

    • Act in accordance with the Golden Rule: treat others as we would wish to be treated.
    • Speak with integrity and treat people equitably.
    • Ensure that decisions are fair and objective, not personal or biased.
    • Recognize the value and contributions of others.