Core Values

Acting with CAP Tulsa’s mission in mind and holding ourselves accountable for intended results

  • Manage all resources entrusted to us with good stewardship.
  • Use our time wisely and in support of CAP’s mission.
  • Follow through: do what we say we will do.
  • Take full responsibility for our decisions and actions.
Data-Driven Decision-Making
Using data to make thoughtful and well-informed decisions

  • Set goals that are realistic and ambitious.
  • Rely on internal and external data for validation and opportunities for improvement.
  • Measure the success of our work thoughtfully and use as an input for decision-making.
  • Communicate how data supports a decision.
Diversity & Inclusion
Cultivating an inclusive, respectful and productive work environment

  • Recognize, understand and utilize the contributions of all individuals.
  • Celebrate the diversity of thought, background and culture that make us stronger.
  • Promote zero tolerance for inappropriate and disrespectful behavior.
  • Ensure that our business policies and practices reflect and advance our inclusive culture.
Exercising the freedom and obligation to challenge each other respectfully

  • Encourage and welcome the open expression of ideas and opinions.
  • Speak the truth as we see it in an appropriate and helpful manner.
  • Acknowledge the opinions of others without becoming defensive.
  • Bring disagreements into the open and use them productively to enhance the quality of decisions.
Achieving the highest measure of quality in all that we do

  • Demonstrate a commitment to excellence in carrying out our organizational mission.
  • Provide high-quality service consistently to co-workers and clients.
  • Set the bar high and embrace continuous improvement to achieve high-quality results.
  • Understand the critical link between personal performance and organizational excellence.
Helping all people reach their full potential

  • Take advantage of developmental and growth opportunities, and encourage others to do so.
  • Invest time in developing ourselves and others.
  • Commit to long-term development, not just short-term results.
  • Balance professional growth with agency needs.
Honesty, Integrity, & Transparency
Doing what’s right and above board

  • Share information to the broadest possible extent while respecting boundaries and confidentiality.
  • Be open with others and do not act from hidden agendas.
  • Act in a consistent manner: “walk the talk.”
  • Admit mistakes and be receptive to corrective feedback.
Pursuing continuous improvement and encouraging experimentation to achieve desired outcomes

  • Identify gaps in what we do and advance new ideas and alternatives.
  • Question the status quo: ask “why?” and “why not?” and “what if?”
  • Embrace the unknown: be open to new information, consider wild notions, defer judgment.
  • Be willing to experiment and learn from successes and failures.
Positive Intent
Assuming the best and giving others the benefit of the doubt

  • Act from the belief that we all want to make things better, and that we care enough to do the right thing.
  • Deal directly and respectfully with others.
  • Clarify intent for best results.
  • Don’t take things personally; assume that the actions of others come from a mission-driven and solution-oriented approach.
Treating all people with dignity and respect

  • Act in accordance with the Golden Rule: treat others as we would wish to be treated.
  • Speak with integrity and treat people equitably.
  • Ensure that decisions are fair and objective, not personal or biased.
  • Recognize the value and contributions of others.